If you are having trouble logging in or navigating the members area to access your digital products and online pole dancing lessons, then these FAQ’s will help.

1. I am getting an IP error message when I try to log in, what is happening?

If you are getting an error message that looks like this:

 503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.

It is because our system is set up to only allow 3 IP addresses to access the members area.  An IP address is attached to every device like a phone, Ipad, computer, etc.  If more than 3 attempt to log in, the system will lock you account for 24 hours and give you the 503 error message shown above.

This feature is set in place for security reasons to protect your account as well as prevent users from sharing their log in credentials with others.

To resolve this matter, simply wait 24 hours.  If the problem persists, please contact us to get your iP restrictions re-set on your account.

2. I am having a hard time getting the videos to keep playing, why is this happening?

There are many factors that can cause the videos to load faulty.   The most important step to take is to be sure your browser and your operating system are up to date.   Older computers and other mobile systems can have a hard time keeping up.

The next step is to be sure you have a strong and fast Internet connection.

After the above two things are taken care of, clear your browser cache.   It’s easy for browsers to get jammed, especially if you have been watching several different lessons in one sitting : )

Computers right!?

If you have done all the above and still have troubles, please feel free to contact support and we will help you dig deeper into the problem, you never know, it could be something on our end and we never know until somebody speaks up sometimes : )

 

3. I purchased my online pole dancing lessons, however my username and log in credentials were never emailed to me.

The system will prompt you to create your new username and password IMMEDIATELY after your purchase.  If you skip this process, then no log in credentials will get emailed to you.  If you don’t see the email, check your spam filter.   Remember to add us to your safe senders list so you don’t miss any important emails in the future.  If you have tried everything mentioned here with no success, please contact support to get your account manually set up to access your lessons.

4.  I was supposed to get free beginner online pole dancing lessons with the purchase of my dance pole kit.  How do I access them?

To access the lessons, you must set up a new profile for video access using the instructions contained in the download file on your order receipt send via email or inside your shop account (please note if you checked out as a guest, you will not have a shop account and will need to use your emailed receipt).   Here is a great article that goes into depth on getting set up to access the lessons included in your dance pole purchase.

 

5. I am already a member but I bought some more lessons/digital products and the system wants me to create another username and password.  What should I do?

Don’t create a new username or password.  Please send your receipt information to support to have your new digital products added to your existing account.

We apologize for this inconvenience.  Sometimes the systems doesn’t automatically know your are an existing member when you go through the cart to buy a new product.

 

Have more Questions?  Simply email support@polefitnessdancing.com, we are happy to help!!