If you are having trouble logging in or navigating the members area to access your digital products and online pole dancing lessons, then these FAQ’s will help.

1. I am getting an IP error message when I try to log in, what is happening?

If you are getting an error message that looks like this:

 503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.

It is because our system is set up to only allow 3 IP addresses to access the members area.  An IP address is attached to every device like a phone, Ipad, computer, etc.  If more than 3 attempt to log in, the system will lock you account for 24 hours and give you the 503 error message shown above.

This feature is set in place for security reasons to protect your account as well as prevent users from sharing their log in credentials with others.

To resolve this matter, simply wait 24 hours.  If the problem persists, please contact us to get your iP restrictions re-set on your account.

2. I purchased my online pole dancing lessons, however my username and log in credentials were never emailed to me.

The system will prompt you to create your new username and password IMMEDIATELY after your purchase.  If you skip this process, then no log in credentials will get emailed to you.  Please contact support to get your account manually set up to access your lessons.

3.  I was supposed to get free beginner online pole dancing lessons with the purchase of my dance pole kit.  How do I access them?

When you purchase your new pole dancing pole, you are sent several different emails.  One email will have the tracking information for your pole.  A second email is also send that give you a private link to access your free pole dancing lessons.

Please check you junk folder for an email with the words “IMPORTANT …… Pole Lessons” in the subject line.  Remember to add us to your safe senders list because we often sent important details regarding your purchase and other special offers to our customers that we wouldn’t want you to miss because of the junk folder.

Due to high usage of spam filters, important and even non-spammy emails do get trapped in junk folders…. Please add us to your safe senders list.

Once you get them email, simply follow the link inside to set up your new log in credentials to access your free pole lessons.


4. I am already a member but I bought some more lessons/digital products and the system wants me to create another username and password.  What should I do?

Don’t create a new username or password.  Please send your receipt information to support to have your new digital products added to your existing account.

We apologize for this inconvenience.  Sometimes the systems doesn’t automatically know your are an existing member when you go through the cart to buy a new product.


Have more Questions?  Simply email support@polefitnessdancing.com, we are happy to help!!



  • Monika Benitez

    July 16, 2015

    I am unable to access some of the lessons, e.g. spins and turns. When I clik on the play I get an exclamation point and nothing plays. Please advise. Thank you

    • Danna

      July 17, 2015

      I would love to help! Can you please tell me what videos you are having trouble with so I can look into the problem? Also, what browser and operating system are you using to view the videos? This error can be caused by many different things, if you can answer the questions above I can help you troubleshoot it. Thanks!

  • Tonya Hall

    Tonya Hall

    November 4, 2016

    I am looking for lesson on inverting. Where can I find this?

    • Danna

      November 5, 2016

      Hi Tonya, inverting lessons are in the Intermediate section of the Home Pole Dancing Lessons For Everyday Women. The are not posted publicly for everyone because I feel it’s important that beginners have had the proper training to hold correct posture in the shoulders and hips, build the right amount of strength, and such before learning to invert. In the online lessons, beginners are walked through that process before learning to invert. When inverting lessons are posted publicly, it can be a little risky or unsafe because Im not sure if the person learning is safely ready to invert. We are all like children in a way and we all want to just swing on the pole and invert right away – it’s only natural lol!

      But I try to keep things safe for everyone.

  • Jacqui

    January 31, 2017

    Hi Danna

    Having issues viewing videos. I am using Google browser. I did clear it. the one finally started but then said error this video cannot be displayed. it was the climbing and sitting one. I even tried with Explorer? I will keep trying. Thanks

    • Danna

      February 2, 2017

      Hi Jacqui, I actually have one other person saying they are having a hard time viewing the videos in Chrome. Chrome is doing a lot of updates right now and I expect the issue to get better soon. We have tried to replicated the problem but I can’t get it to. Have you tried clearing your browser cache and then restarting your browser? This can help tremendously when view videos. If that doesn’t help, email me because I will work on it till the problem is gone.