If you are having trouble logging in or navigating the members area to access your digital products and online pole dancing lessons, then these FAQ’s will help.
1. I am getting an IP error message when I try to log in, what is happening?
If you are getting an error message that looks like this:
503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.
It is because our system is set up to only allow 3 IP addresses to access the members area. An IP address is attached to every device like a phone, Ipad, computer, etc. If more than 3 attempt to log in, the system will lock you account for 24 hours and give you the 503 error message shown above.
This feature is set in place for security reasons to protect your account as well as prevent users from sharing their log in credentials with others.
To resolve this matter, simply wait 24 hours. If the problem persists, please contact us to get your iP restrictions re-set on your account.
2. I am having a hard time getting the videos to keep playing, why is this happening?
There are many factors that can cause the videos to load faulty. The most important step to take is to be sure your browser and your operating system are up to date. Older computers and other mobile systems can have a hard time keeping up.
The next step is to be sure you have a strong and fast Internet connection.
After the above two things are taken care of, clear your browser cache. It’s easy for browsers to get jammed, especially if you have been watching several different lessons in one sitting : )
If you have done all the above and still have troubles, please feel free to contact support and we will help you dig deeper into the problem, you never know, it could be something on our end and we never know until somebody speaks up sometimes : )
3. I purchased my online pole dancing lessons, however my username and log in credentials were never emailed to me.
The system will prompt you to create your new username and password IMMEDIATELY after your purchase. If you skip this process, then no log in credentials will get emailed to you. Please contact support to get your account manually set up to access your lessons.
4. I was supposed to get free beginner online pole dancing lessons with the purchase of my dance pole kit. How do I access them?
When you purchase your new pole dancing pole, you are sent several different emails. One email will have the tracking information for your pole. A second email is also send that give you a private link to access your free pole dancing lessons.
Please check you junk folder for an email with the words “IMPORTANT …… Pole Lessons” in the subject line. Remember to add us to your safe senders list because we often sent important details regarding your purchase and other special offers to our customers that we wouldn’t want you to miss because of the junk folder.
Due to high usage of spam filters, important and even non-spammy emails do get trapped in junk folders…. Please add us to your safe senders list.
Once you get them email, simply follow the link inside to set up your new log in credentials to access your free pole lessons.
5. I am already a member but I bought some more lessons/digital products and the system wants me to create another username and password. What should I do?
Don’t create a new username or password. Please send your receipt information to support to have your new digital products added to your existing account.
We apologize for this inconvenience. Sometimes the systems doesn’t automatically know your are an existing member when you go through the cart to buy a new product.
Have more Questions? Simply email firstname.lastname@example.org, we are happy to help!!