Our New Self Service Help Center is Now Live!
If you didn’t find the answers you needed in our Help Center, Please use the Help Center to email us anytime and open a support ticket.
Messages will be responded to within 24 hours (48 hours max during high ticket volume days). This excludes weekends and Holidays. Both X Pole and PoleFitnessDancing.com are closed on weekends and Holidays. Thanks in advance for understanding because we need a healthy break too 🙂
All emails are returned during our normal business hours of Monday – Friday 8am – 5pm EST.
Email Support Tickets are our Primary mode of support and communication which allows us to keep our prices low. It costs a company a great deal of money to have a live call center, we prefer to extend you a product discount instead.
Our email support ticket system is phenomenal and we are here for you.
If you order from us, phone support is immediately offered if there is a problem with your product. We would never leave you hanging 🙂